Jeff Wiseman

If for some reason you are finding that your website is not visible within your school's or district's network there are several things that you can do to troubleshoot what may be causing this issu...

Here is how to point your website CNAME and A records to your SchoolStatus website. You can view the video above for a more graphical explanation of the technical details below. Typically, this is...

Situation: Your internal Active Directory domain is yourdomain.com and your website is www.yourdomain.com. When you attempt to connect to your website from your inside network, the website will not...

We ask you to set your website’s www record as a CNAME record, in order to switch and route physical IP addresses on our side as necessary; to balance load; thwart DNS attacks, and generally guard ...

Your DNS cache stores the locations (IP addresses) of web servers that contain web pages that you have recently viewed. If the location of the webserver changes before the entry in your DNS cache u...

Since your new website resides or will reside, on SchoolStatus servers, it will need to send an email on your behalf from time to time. For example, if a new user is added to the system, SchoolStat...

Now and then, you or those in your organization may find you are not getting critical emails sent from your SchoolStatus website. We can thank spam filters for that. Spam filters do a pretty good j...

Data should be put into the proper format before it can be imported. Keep in mind, the process works just the same for all module data, but there are a few fields that do need special formatting. W...

If you receive the Department is ambiguous error when doing an import, it means that there are multiple departments with the same name. If you do a quick search, using the search function built int...

Typically, data can be exported from your current system into .xls or .csv formats. These sheets are OK to use, but the data may need to be edited so that they import with little to no errors. We r...